Frequently Asked Questions
We offer free First class ground shipping (4–6 business days) to the United States. Additional shipping methods are available at checkout. Orders are processed Monday through Saturday from 9am to 6pm. If you place an order on a holiday that falls on a week day, it will be processed on the following business day.
4-6 days -$6.50 flat rate
2-3 days - $8 flat rate
Overnight - $34 flat rate
Returns & Exchanges
Thank you for shopping at Tulum2U.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
*Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
By email: firstname.lastname@example.org
Send the product with its original packing and the receipt or proof of purchase, to:
2121 Lohmans Crossing Rd,
Ste 504-505, Lakeway, TX 78734
Phone: +1 (737) 471-6403